Job Description
Housekeeping Manager
Location: Holden Beach / Supply, NC
Position Type: Full-Time
Compensation: Competitive salary based on experience + summer performance bonuses
Position Overview:
We are seeking a results-driven, detail-oriented Housekeeping Manager to lead our property turnover operations across our portfolio of luxury vacation rentals. The ideal candidate thrives in a high-stakes, fast-paced environment and possesses deep expertise in short-term rental operations along the Brunswick County coast.
You will directly oversee all turnaround logistics—with a heavy emphasis on peak Saturday check-out/check-in windows (10:00 AM – 4:00 PM)—managing cleaning contractors, quality control inspectors, linen logistics, and guest readiness standards.
Key Responsibilities:
Turnaround Operations & Logistics
* Saturday Execution: Lead dynamic, real-time dispatching during Saturday turnover windows to ensure 100% on-time check-ins.
* Vendor & Crew Management: Recruit, onboard, schedule, and evaluate independent cleaning crews and inspectors.
* Linen & Supply Chain Management: Oversee central laundry/linen distribution, manage inventory in supply closets, and restock guest amenity kits.
Quality Control & Property Standards
* Property Inspections: Conduct rigorous pre-arrival audits and random spot checks ensuring properties meet brand cleanliness guidelines.
* Damage & Maintenance Triage: Identify, document, and report guest-caused damages, missing items, or maintenance issues (HVAC, plumbing, pool/spa) immediately upon property entry.
* Deep Cleans & Off-Season Upkeep: Plan and execute bi-annual deep cleans, carpet extractions, and owner-offseason maintenance schedules.
Administration & Systems
* Software Management: Utilize property management and turnover software (e.g., Breezeway) to assign tasks, monitor field progress in real time, and track property readiness.
* Cost & Budget Control: Manage piece-rate cleaner pay, supply expenses, and linen loss metrics to maintain operational efficiency.
Qualifications & Requirements
* Experience: 3+ years in property management, hotel housekeeping management, or vacation rental operations (coastal/seasonal market experience strongly preferred).
* Leadership: Proven track record of managing and retaining vendor networks or independent cleaning teams.
* Flexibility & Availability: Must be available to work weekend shifts throughout peak season (Memorial Day through Labor Day).
* Tech-Savvy: Comfortable using mobile operations software, smart locks, and smartphone communication tools.
* Mobility: Valid Driver’s License with a reliable, clean vehicle capable of hauling supplies or emergency linens between properties.
* Problem Solver: Calm under pressure with a proven ability to handle same-day operational bottlenecks and unexpected crew call-outs.
Benefits & Perks
* Competitive base salary + peak season performance incentive bonus
* Paid time off (PTO) with off-season flexibility
* Mileage/vehicle reimbursement program
* Opportunities for career advancement within property management operations
Job Tags
Full time, Temporary work, For contractors, Summer work, Seasonal work, Immediate start, Shift work, Weekend work