Job Description

Field Service Technician – Office Technology

DEX Imaging is seeking an experienced Field Service Technician with direct industry experience servicing copiers, printers, multifunction devices, and related office technology equipment. For this position, we are specifically seeking candidates who already have hands-on experience within the copier, printer, or office technology industry. Candidates should be able to independently diagnose, troubleshoot, maintain, and repair office technology equipment in a customer-facing field environment. Experience servicing Konica Minolta, HP, Sharp, Canon, Ricoh, Toshiba, Xerox, Kyocera, or similar office technology equipment is strongly preferred.

What You'll Do

• Diagnose, troubleshoot, and repair copiers, printers, multifunction devices, and related office technology equipment
• Perform preventive maintenance and complete assigned service calls
• Install, configure, test, and support equipment at customer locations
• Identify mechanical, electrical, connectivity, and print-quality issues
• Provide professional customer service and technical support during onsite visits
• Maintain accurate service records, parts usage, and repair documentation
• Communicate repair status and equipment recommendations clearly
• Manage assigned territory and service schedule efficiently
• Work independently while partnering with service leadership and support teams
• Maintain current knowledge of manufacturer equipment, service procedures, firmware, and technology

What We're Looking For

• Previous professional experience servicing copiers, printers, multifunction devices, or related office technology equipment is required
• Strong mechanical and technical troubleshooting ability
• Experience diagnosing and repairing equipment in a field service environment
• Familiarity with one or more major office technology manufacturers
• Strong customer service and communication skills
• Ability to independently manage service calls and assigned territory
• Basic computer and networking knowledge related to connected office equipment
• Ability to read technical documentation, service manuals, and diagnostic information
• Valid driver's license and reliable transportation

Preferred Industry Experience

Experience servicing equipment from manufacturers such as:

• Konica Minolta
• Canon
• Sharp
• HP
• Ricoh
• Toshiba
• Xerox
• Kyocera
• Other commercial copiers, printers, or multifunction device manufacturers

Manufacturer certifications, factory training, or previous employment with an office technology dealer, copier dealership, managed print provider, or equipment manufacturer are highly valued.

Industry Experience Requirement

This opening is intended for technicians who already have experience within the copier, printer, managed print, or office technology service industry. While technical experience from industries such as automotive, HVAC, appliance repair, cable installation, or general IT can provide valuable skills, we are not currently considering candidates whose experience is limited to transferable technical backgrounds without direct copier, printer, or office technology service experience.

Why Join DEX?

At DEX Imaging, experienced technicians have the opportunity to build on their industry knowledge while working with a growing organization and a broad range of office technology solutions.

We Offer

• Competitive pay plus incentives
• Comprehensive benefits package
• Ongoing manufacturer and Technical Training
• Mileage reimbursement and travel compensation
• Career advancement opportunities
• Supportive service team and leadership
• Company-provided tools and technology

Who We Are

DEX Imaging is one of the nation's leading independent providers of office technology solutions, document management, and managed print services. We help businesses operate more efficiently through industry-leading technology, service, and support.

Apply Today

If you have professional experience servicing copiers, printers, multifunction devices, or related office technology equipment and are looking for your next opportunity, we encourage you to apply. We are especially interested in experienced technicians who can bring established industry knowledge, strong troubleshooting skills, and excellent customer service to the DEX Imaging team.

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